Meet the best
IT Support The Partner you need 24x7
Your own IT Support team, working hard to resolve your tech issues as quickly as possible, helping you get on with business. Small or large business or an internal IT team needing some help, our support team can help.
"It is always a pleasure to work with 2 Technical. Their contribution has provided a very positive momentum and I highly recommend them to every company that wants to grow with confidence. "
Josh Donald
Director - South West Holiday Parks
Benefits of our IT Support Services We pride ourselves on being there when you need us
Experts on hand
Access to a team of technology professionals with years of experience dealing with all manor of problems.
24x7 Support
Our team are here when you need us, no matter what the time of day, we have around the clock support, to make sure you meet your deadlines.
Remote Support
We use the best in class remote control software and technology to ensure we can fix 90% of your problems remotely.
Secure by Design
We follow strict IT Security guidelines and compliance with regular audits conducted externally, to ensure we exceed best practice.
Service Guarantee
If we miss a response deadline, or fail to meet any of our commitments we wont charge you.
First-Time Fix
90% of all problems are fixed on the first call, resulting in very little downtime for you and team.
FAQ
How quick will my issue be resolved?
Our IT helpdesk is available 24/7 with quick resolution: 96% of our calls are answered within 10 seconds and 98% of all tech issues resolved remotely. Our experts are trained in various technologies, and have experience with all your common problems.
Are we too small for an IT Helpdesk?
No, you are not too small for an IT helpdesk. In fact, having an IT helpdesk can benefit your business regardless of its size.
How much does your IT Helpdesk cost?
Our pricing is based on how many users are being helped, which makes pricing simple and easier for you, this allows you to confidently scale your business without worrying about any hidden fees or surprise costs.
Can your IT Helpdesk help our in house IT Team?
Our team work with many internal IT teams already, we can assist in complex tasks or help them manage the day to day IT services that stop them from working on internal projects.
Do you support Apple devices?
We have in-house experience with loads of different technologies Microsoft, Apple, Google, and much much more
Am i tied into a lengthy contract?
Typically most of our agreements are 12 months. However if its not working out for either party, we wont hold you hostage!
Can I have regular onsite visits?
Absolutely, in fact we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.
Do you support Tablets and Phones?
Of course, we live in an age where everyone is connected all the time and we can assist your team with this.